Digital products only
Sellixy sells downloadable crochet pattern PDFs. There is no physical parcel or item to return.
Sellixy Purchase Support
Sellixy Refund Policy
This policy explains how Sellixy handles digital crochet pattern purchases, duplicate payments, duplicate orders, damaged files, download problems, cancellations, and refund requests.
Policy at a Glance
What to know about digital refunds
This quick overview is for convenience. The complete policy below explains how each situation is reviewed.
Sales are usually final
Once download access has been supplied, refunds and cancellations are generally unavailable.
Limited exceptions
Duplicate charges, duplicate purchases, unresolved file defects, or rights required by law may be reviewed.
Contact us promptly
Email support@sellixy.online with your order number, checkout email, and a clear explanation.
Complete Policy
How Sellixy reviews refund requests
Because Sellixy products are digital files that can be accessed, saved, and copied after purchase, completed orders are generally final once download access has been provided. We still want genuine order and file problems to be handled fairly, so this policy explains the limited situations that may qualify for review.
Scope of this Refund & Returns Policy
This policy applies to purchases made directly through sellixy.online, including downloadable crochet pattern PDFs, digital pattern bundles, and other digital content identified as a Sellixy product.
Purchases completed through an external marketplace, app, or third-party seller may be governed by that platform’s refund process and terms. Contact the platform where the order was placed when the payment was not processed directly by Sellixy.
Sellixy sells digital products
Sellixy product listings are for downloadable digital files, generally supplied in PDF format. Unless a product page clearly says otherwise, your order does not include a finished crochet item, yarn, hooks, stuffing, accessories, a printed booklet, or delivery of a physical parcel.
- You receive
- A downloadable digital crochet pattern file and the information stated in its listing.
- You do not receive
- A physical product, craft kit, supplies, printed pattern, or finished handmade item.
No physical returns or exchanges
Digital files cannot be physically sent back, restocked, or exchanged in the same way as tangible goods. For that reason, Sellixy does not accept physical returns of digital crochet patterns.
A preference for another design, a change of mind, or deciding not to make the project does not convert a downloaded digital file into a returnable product.
General rule: digital sales are final
Once payment has been completed and access to a digital file has been provided, the sale is generally final and cannot be cancelled, returned, exchanged, or refunded, except in a limited situation described below or where applicable law requires otherwise.
Download access may be considered supplied when the file or download action is made available on an order-confirmation page, through a customer account, by email, or through another access method connected to the completed order. The policy is not changed merely because the customer has not yet clicked, opened, or saved an available file.
Limited situations that may qualify for review
Sellixy may review a refund or corrective-action request in the following limited circumstances:
Duplicate payment
The same order appears to have been charged more than once because of a verified payment or checkout error.
Duplicate purchase
You accidentally purchased the same pattern twice through separate completed orders and contact us promptly.
Damaged or incomplete file
The supplied file is genuinely corrupted, incomplete, or unusable and Sellixy cannot provide a working replacement.
Wrong file supplied
The file provided does not match the product shown in the completed order and the problem cannot be corrected.
Verified access failure
A technical failure on Sellixy’s side prevents access and support cannot restore access or deliver the purchased file.
Mandatory consumer remedy
A refund or another remedy must be provided under a consumer-protection law that applies to the transaction.
Review does not guarantee approval. Sellixy may first resolve the issue by correcting an order, restoring download access, removing a duplicate charge, or providing a working replacement file.
Situations that normally do not qualify for a refund
Unless required by law, refunds are generally not available because:
- You changed your mind after purchasing.
- You expected a physical product even though the listing identified a digital PDF pattern.
- You no longer want, need, or plan to make the selected project.
- You purchased the wrong design, size, bundle, or skill level without checking the listing.
- You did not read the product description, material list, terminology, or skill information.
- You lack the yarn, hook, tools, device, printer, software, or experience needed to use the pattern.
- Your finished project differs because of yarn, tension, hook size, substitutions, technique, or personal modifications.
- You cannot open the PDF because your device or application needs updating or configuration.
- You have not checked the order email, spam folders, account area, or Download Help guidance.
- You found another pattern, promotion, discount, bundle, or lower price after completing the order.
- You request an exchange for a different digital pattern after access to the purchased file was provided.
- You shared, copied, redistributed, or otherwise used the file outside the permitted personal-use licence.
Download and file-access problems
A missing email or difficulty locating, downloading, saving, or opening a PDF does not automatically mean the product is defective. Many access issues can be resolved without a refund.
Before submitting a request, please:
- Check the successful order-confirmation page for a download action.
- Search your email for “Sellixy” and review spam, junk, promotions, and updates folders.
- Sign in to My Account using the purchasing email address.
- Refresh the page and try a current browser or private browsing window.
- Allow downloads or pop-ups for sellixy.online.
- Open the file using a trusted PDF-compatible browser or application.
- Follow the complete Sellixy Download Help guide.
Support before refund: Where a working file can be supplied or access can be restored, Sellixy may provide that solution instead of issuing a refund.
How to request a refund review
Contact Sellixy as soon as reasonably possible after noticing the problem. Send the request to support@sellixy.online or use the Sellixy Contact page.
Include:
- Your Sellixy order number.
- The email address used during checkout.
- The name of the purchased crochet pattern.
- The date and approximate time of purchase.
- A clear explanation of the issue and the resolution requested.
- Relevant screenshots, where useful, without exposing sensitive information.
- Both order numbers when reporting a duplicate purchase.
Do not send your password, full payment-card number, security code, or online-banking credentials.
How Sellixy reviews a request
Sellixy may verify the order, payment status, download-access record, supplied file, account information, support history, and any evidence provided. We may ask for additional information where it is reasonably needed to confirm the transaction or understand the issue.
Depending on the circumstances, Sellixy may:
- Explain how to locate or open the file.
- Restore download access.
- Provide the correct or replacement file.
- Correct a duplicate payment.
- Approve a full or partial refund.
- Decline the request with an explanation.
The review timeframe may depend on payment-provider records, the clarity of the submitted details, and whether further verification is required.
Approved refunds and processing time
When a refund is approved, it will normally be sent back through the original payment method. Sellixy cannot guarantee when your bank, card issuer, wallet provider, or payment processor will display the credit.
Currency-conversion differences, international transaction charges, bank fees, or exchange-rate movements applied by third parties may not be recoverable from Sellixy.
Once a full refund is completed, any licence to use the refunded digital product ends. You must delete saved copies and must not use, share, publish, resell, or distribute the refunded file.
Payment disputes and chargebacks
Please contact Sellixy first when you do not recognise a charge or believe an order has been processed incorrectly. Many problems can be identified and resolved faster through the order details.
Filing a knowingly false or misleading payment dispute may result in suspension of account or download access and may be challenged using order, payment, access, and communication records. Nothing in this section prevents you from using legitimate rights available through your payment provider or applicable law.
Mandatory consumer rights
Nothing in this policy excludes, restricts, or replaces a consumer right or remedy that cannot legally be excluded. Depending on where you live, digital content that is faulty, not as described, or not supplied may give you legal rights to repair, replacement, price reduction, refund, or another remedy.
Immediate digital supply: Where required by law, checkout may ask you to request immediate access to the digital content and acknowledge that starting supply can affect a statutory cancellation or withdrawal right. The wording displayed during your transaction forms part of the purchase terms.
Contact a qualified consumer adviser or legal professional when you need guidance about rights that apply in your country.
Changes to this Refund & Returns Policy
Sellixy may update this policy to reflect changes in digital products, payment systems, support processes, legal requirements, or business operations. The current version will appear on this page with a revised “Last updated” date.
A policy change will not remove mandatory legal rights or retroactively reduce a remedy that applied to a completed transaction under applicable law.
Contact Sellixy about a refund or order problem
For refund reviews, duplicate payments, duplicate purchases, damaged files, wrong-file delivery, or unresolved access problems, contact Sellixy Support.
- support@sellixy.online
- Contact page
- sellixy.online/contact/
- Download support
- sellixy.online/download-help/
- Related terms
- Sellixy Terms & Conditions
Request Process
Three steps for a clear review
Complete order details help Sellixy understand the issue and choose the correct resolution.
Check download access
Review the order page, email folders, My Account, and the Download Help page before submitting a refund request.
Prepare your order details
Gather the order number, checkout email, pattern name, purchase date, and screenshots that show the problem.
Contact Sellixy Support
Explain what happened and the outcome you are requesting. Never send a password or complete card information.
Refund Questions
Frequently asked questions about Sellixy refunds
These answers summarise common situations. The complete policy above and any mandatory consumer law remain applicable.
Can I return a Sellixy crochet pattern?
No physical return is possible because Sellixy crochet patterns are digital PDF files. Once download access has been provided, the sale is generally final unless a limited exception or mandatory legal right applies.
Can I get a refund because I expected a finished crochet item?
Normally no. Sellixy listings are for digital crochet pattern files, not finished products, yarn, hooks, kits, or physical parcels. Please read the complete product description before checkout.
What happens if I was charged twice for one order?
Contact Sellixy promptly with the order number, checkout email, payment date, and a screenshot that does not reveal full card information. A verified duplicate charge may qualify for correction or refund.
What if I accidentally purchased the same pattern twice?
Send both order numbers and the checkout email to support@sellixy.online as soon as possible. Duplicate purchases may be reviewed as a limited exception, but approval is not automatic.
Can I receive a refund if the PDF will not open?
Sellixy will normally first help you download the file, open it with a compatible PDF reader, restore access, or provide a working replacement. A refund may be considered when a verified file defect cannot be corrected.
Does not clicking the download link make the order refundable?
Not necessarily. Access may already have been supplied through the order page, email, or customer account even if you have not clicked the link. Applicable consumer law may provide additional rights.
How do I request a Sellixy refund review?
Email support@sellixy.online or use the Contact page. Include your order number, checkout email, pattern name, purchase date, explanation, and relevant screenshots.
How will an approved refund be paid?
An approved refund will normally be returned through the original payment method. The time needed for the credit to appear depends on the payment processor, bank, card issuer, or wallet provider.
Can I exchange one digital pattern for another?
Digital exchanges are generally unavailable after access has been supplied. Contact Sellixy before purchasing when you need clarification about a pattern, bundle, skill level, or included files.
Do consumer-protection rights still apply?
Yes. Nothing in the Sellixy policy removes a mandatory consumer right or remedy that cannot legally be excluded. The exact rights depend on the law applicable to your transaction.
Need Order Support?
Tell Sellixy what happened
Include your order number, checkout email, pattern name, and a clear description. Please do not send passwords or complete payment-card information.