Your Privacy Matters
Sellixy Privacy Policy
This Privacy Policy explains how Sellixy collects, uses, stores, shares, and protects personal information when you browse our website, create an account, purchase a digital crochet pattern, download a file, subscribe, or contact us.
Privacy at a Glance
How Sellixy handles your information
This summary gives the main points. The detailed policy below explains the purposes, legal bases, recipients, retention, cookies, and rights in context.
Only what is needed
We collect information needed to operate the store, fulfil orders, deliver downloads, provide support, secure the website, and meet legal duties.
Order and support data
Your name, email, order details, account information, download activity, and messages may be used to complete and support your purchase.
Payments handled securely
Payment providers shown at checkout process payment information. Sellixy does not intentionally store complete payment-card numbers on its own website servers.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection and may withdraw consent where consent is used.
Complete Privacy Notice
How personal data is used across Sellixy
Sellixy is an online store offering digital crochet patterns and related content. We aim to collect only information reasonably needed to operate sellixy.online, deliver digital purchases, respond to customers, improve the website, prevent misuse, and comply with legal obligations.
Who we are and who controls your information
Sellixy (“Sellixy,” “we,” “us,” and “our”) operates the website sellixy.online. For the purposes described in this Privacy Policy, Sellixy is the business responsible for deciding why and how personal information is used.
- Business name
- Sellixy
- Website
- https://sellixy.online/
- Business address
- 86–90 Paul Street, London, United Kingdom
- Privacy email
- support@sellixy.online
Publication check: Replace the trading name and address above with the complete legal controller name, registration details, and service address where required before publishing.
When this Privacy Policy applies
This policy applies when you:
- Browse sellixy.online or interact with website features.
- Create, use, or update a Sellixy customer account.
- Add products to a cart, begin checkout, or place an order.
- Purchase, access, or download a digital crochet pattern.
- Subscribe to updates or marketing communications.
- Submit a contact form, review, question, support request, or privacy request.
- Interact with security, analytics, cookie-consent, or fraud-prevention features.
This policy does not control how an independent third-party website, marketplace, payment provider, social network, or external service uses information under its own privacy policy.
Information Sellixy may collect
The information collected depends on how you use the website and which optional services are enabled.
| Category | Examples | When it may be collected |
|---|---|---|
| Identity and contact data | Name, email address, billing details, country or region, and information entered in a form. | Account registration, checkout, newsletter signup, contact forms, support, or privacy requests. |
| Account data | Username, password stored in protected form, account settings, order history, and login records. | When an account is created or used. |
| Order and transaction data | Order number, purchased patterns, price, currency, discounts, payment status, refund status, and transaction references. | Cart, checkout, order fulfilment, refund review, accounting, or fraud prevention. |
| Download and licence data | Download availability, access attempts, file access records, and information needed to prevent unauthorised sharing. | Digital delivery, account access, troubleshooting, and licence enforcement. |
| Technical and usage data | IP address, browser, device type, operating system, pages viewed, referral source, approximate location, timestamps, and security logs. | Website operation, security, analytics, performance, and troubleshooting. |
| Communication data | Emails, contact-form messages, support requests, order questions, reviews, feedback, and privacy correspondence. | When you communicate with Sellixy or submit content. |
| Marketing preferences | Subscription status, consent record, communication preferences, and email engagement information where enabled. | Newsletter signup, marketing emails, or preference changes. |
Please do not send passwords, complete payment-card numbers, security codes, banking passwords, or sensitive personal information that is unnecessary for your request.
Where information comes from
Sellixy may receive information:
- Directly from you when you create an account, order, subscribe, or contact us.
- Automatically from your browser or device through logs, cookies, and similar technologies.
- From payment providers regarding payment status, transaction references, refunds, disputes, or fraud checks.
- From store, hosting, security, analytics, email, and customer-support providers used to operate the website.
- From a person who purchases a product for you or contacts us with authority to act on your behalf.
- From public or lawful sources where needed to protect the website, investigate misuse, or comply with law.
How Sellixy uses information and the lawful bases
Where UK or European data-protection law applies, Sellixy relies on one or more lawful bases appropriate to each purpose.
| Purpose | Typical information | Possible lawful basis |
|---|---|---|
| Process and fulfil orders | Contact, account, order, transaction, and download data. | Performance of a contract; steps requested before entering a contract. |
| Provide digital download access | Order, account, email, access, and download data. | Performance of a contract; legitimate interests in reliable digital delivery. |
| Respond to support and privacy requests | Contact details, messages, order information, verification data. | Contract; legal obligation; legitimate interests in customer service and rights handling. |
| Secure accounts and prevent fraud | Technical, account, order, payment-status, access, and security-log data. | Legitimate interests in security and fraud prevention; legal obligation where applicable. |
| Maintain tax, accounting, and legal records | Order, transaction, invoice, refund, and communication data. | Legal obligation; legitimate interests in establishing or defending legal claims. |
| Improve website performance and content | Usage, device, analytics, feedback, and aggregated order information. | Consent for non-essential analytics where required; legitimate interests for limited essential diagnostics. |
| Send marketing communications | Email address, preferences, consent records, and engagement data. | Consent or another lawful basis permitted by applicable direct-marketing law. |
Where consent is the lawful basis, you may withdraw it at any time. Withdrawal does not make processing carried out before withdrawal unlawful.
Customer accounts, orders, and digital downloads
Sellixy uses WordPress and WooCommerce store functions to support product pages, carts, checkout, customer accounts, order records, and digital-file delivery.
Order and account information may be used to:
- Confirm an order and provide the purchased digital crochet pattern.
- Display order history and available downloads in My Account.
- Send transactional emails such as confirmations, download information, password resets, security notices, and refund updates.
- Verify ownership before restoring access or discussing an order.
- Prevent unauthorised sharing, suspicious downloads, payment fraud, and account misuse.
- Resolve duplicate purchases, technical problems, disputes, and customer-support requests.
Transactional communications are necessary to manage a purchase or account and are not the same as optional promotional emails.
Payments and financial information
Payment methods shown at checkout may include PayPal, bank transfer, or another enabled provider. The selected provider may collect payment, billing, device, transaction, and fraud-prevention information under its own privacy policy.
Sellixy may receive limited transaction information such as payment status, amount, currency, payer name or email, transaction reference, dispute status, and refund information. Sellixy does not intentionally store complete payment-card numbers or card security codes on its own website servers.
Check before publishing: Update this section whenever a new payment gateway is enabled and identify each payment processor accurately.
Cookies and similar technologies
Cookies and similar technologies are small files or identifiers used to operate websites, remember choices, measure activity, and support security. Sellixy may use the following categories:
| Category | Purpose | Choice |
|---|---|---|
| Strictly necessary | Cart, checkout, login, account security, load balancing, fraud prevention, cookie preferences, and core store operation. | These are required for requested website functions and may not be switchable through the consent tool. |
| Preferences | Remember selected settings, display choices, or other optional preferences. | Used according to the cookie tool and applicable law. |
| Analytics | Understand page usage, traffic sources, website performance, and how visitors interact with Sellixy. Google Analytics may be used when enabled. | Non-essential analytics should be activated only after valid consent where required. |
| Marketing | Measure campaigns, personalise advertising, or understand activity across services, only where such tools are actually enabled. | Requires the choice or consent required by applicable law. |
Where required, Sellixy should provide a cookie banner that allows visitors to accept or reject non-essential technologies and change preferences later. Browser controls can also delete or block cookies, but disabling necessary cookies may affect checkout, account access, or other requested features.
Marketing emails and communication choices
Sellixy may send promotional emails about crochet patterns, offers, content, or store news only where you have subscribed or another lawful basis is available under applicable direct-marketing rules.
You can unsubscribe using the link in a marketing email or by contacting support@sellixy.online. Sellixy may retain a minimal suppression record so that your opt-out continues to be respected.
You may still receive necessary transactional or service messages relating to an order, account, security issue, privacy request, or legal notice.
When Sellixy shares personal information
Sellixy does not sell customer lists in the ordinary sense. Information may be shared only when reasonably necessary for the purposes in this policy, including with:
- Website hosting, content-delivery, backup, maintenance, and security providers.
- WordPress, WooCommerce, and enabled store-service providers.
- Payment processors, banks, fraud-prevention providers, and dispute-handling services.
- Email-delivery, newsletter, analytics, cookie-management, and customer-support providers.
- Accountants, insurers, lawyers, auditors, and other professional advisers.
- Tax authorities, courts, regulators, law enforcement, or public authorities where legally required or reasonably necessary.
- A buyer, successor, investor, or adviser involved in a lawful business sale, merger, restructuring, or transfer.
Service providers are expected to use personal information only for authorised services, under appropriate contractual, confidentiality, and security obligations.
International data transfers
Some service providers may process information outside the United Kingdom or your country. Privacy laws in another country may differ from those where you live.
Where required, Sellixy will use an approved transfer mechanism or other lawful safeguard, such as an adequacy regulation, recognised contractual clauses, a data protection addendum, or another permitted measure. You may contact Sellixy for information about safeguards relevant to a specific transfer.
How long information is kept
Sellixy retains personal information only for as long as reasonably necessary for the relevant purpose, including fulfilling purchases, maintaining download access, resolving disputes, preventing fraud, meeting accounting obligations, enforcing agreements, and complying with legal requirements.
| Information | Indicative approach |
|---|---|
| Order, invoice, payment-status, and refund records | Kept for the period required by tax, accounting, consumer, fraud-prevention, and legal obligations. |
| Customer account and download records | Kept while the account or purchase relationship remains active and for a reasonable period afterward. |
| Support and privacy correspondence | Kept for as long as needed to answer, document, and defend the request or related transaction. |
| Security and technical logs | Kept for a limited period appropriate to security monitoring, incident investigation, and troubleshooting. |
| Marketing subscription records | Kept while subscribed; a minimal suppression record may be retained after opt-out. |
| Analytics information | Kept according to the configured analytics retention settings and consent choices. |
Information may be deleted, anonymised, or securely archived when no longer needed. Backup copies may remain temporarily until the backup cycle completes.
How information is protected
Sellixy uses reasonable administrative, organisational, and technical measures designed to protect information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Measures may include:
- Access controls and account authentication.
- Encrypted website connections where supported.
- Software updates, backups, monitoring, and security tools.
- Limited access for people and providers who need information for their role.
- Verification before disclosing order or account information.
- Incident investigation and response procedures.
No website, email, internet transmission, or storage system can be guaranteed completely secure. Keep your password confidential, use a unique password, and contact Sellixy promptly if you suspect unauthorised account activity.
Your privacy choices and legal rights
Depending on your location, the information involved, and the lawful basis, you may have rights to:
- Receive information about how your personal data is used.
- Request access to personal data and supplementary information.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion where the right applies.
- Request restriction of processing in certain circumstances.
- Receive eligible information in a portable format.
- Object to processing based on legitimate interests or to direct marketing.
- Withdraw consent at any time where processing is based on consent.
- Raise a complaint with a data-protection authority.
These rights are not absolute and exemptions may apply. Sellixy may need to verify your identity, clarify the request, or retain information where law requires it.
Right to object: You may object at any time to personal data being used for direct marketing. You may also object to certain processing based on legitimate interests, subject to the circumstances and applicable law.
To submit a request, email support@sellixy.online with the subject “Privacy Request.” Include enough information to locate your records, such as your name, purchasing email, and order number where relevant. Never send your password or full card details.
Children’s privacy
Sellixy is not directed to children under 13 and does not knowingly collect personal information directly from children under 13. A parent or legal guardian should make or supervise a purchase where required by law.
Contact Sellixy if you believe a child has provided personal information without appropriate permission. We will review the circumstances and take reasonable action, which may include deletion.
External websites, social media, and marketplaces
Sellixy may link to independent services such as Pinterest, Instagram, Etsy, payment providers, or other websites. Those services may collect information when you visit them, interact with embedded content, or use their features.
Their privacy policies and cookie practices apply to their services. Sellixy is not responsible for how an independent third party processes personal information.
Changes to this Privacy Policy
Sellixy may update this Privacy Policy to reflect changes in products, website features, providers, payment methods, cookies, legal requirements, or business operations.
The current version will be published on this page with a revised “Last updated” date. Where a change is significant, Sellixy may provide an additional notice through the website, account, or email where appropriate.
Contact Sellixy and make a complaint
Contact Sellixy first when you have a question, wish to exercise a privacy right, or are concerned about how information has been handled.
- Privacy email
- support@sellixy.online
- Suggested subject
- Privacy Request
- Contact page
- sellixy.online/contact/
- Business address
- 86–90 Paul Street, London, United Kingdom
If you are in the United Kingdom and remain dissatisfied, you may raise a concern with the Information Commissioner’s Office. Details are available at ico.org.uk/make-a-complaint/. People outside the UK may also contact the data-protection authority in their country where applicable.
Your Privacy Choices
Simple ways to control your Sellixy data
The exact rights and available outcomes depend on applicable law and the reason the information is being processed.
Access or correct data
Ask what personal information Sellixy holds about you or request correction of inaccurate or incomplete details.
Delete or restrict data
Request deletion or limited use where the relevant right applies and no overriding legal reason requires continued processing.
Object to marketing
Unsubscribe from promotional emails at any time. Necessary order, account, security, and privacy messages may still be sent.
Withdraw consent
Change your mind where consent is used for marketing, analytics, cookies, or another optional purpose.
Request portability
Ask for eligible information in a structured, commonly used, machine-readable format where the legal conditions are met.
Raise a concern
Contact Sellixy first, then approach the ICO or another competent data-protection authority if your concern remains unresolved.
Privacy Questions
Frequently asked questions about the Sellixy Privacy Policy
These quick answers summarise common points. The complete policy above explains each topic in greater detail.
What personal information does Sellixy collect?
Depending on how you use the website, Sellixy may collect contact details, account information, order and download data, transaction status, technical and usage information, communications, reviews, and marketing preferences.
Why does Sellixy need my email address?
Your email may be used to create or manage an account, confirm an order, provide download information, reset a password, respond to support, send necessary notices, and deliver marketing only where permitted.
Does Sellixy store my full card number?
Sellixy does not intentionally store complete payment-card numbers or security codes on its own website servers. Payment providers shown at checkout process payment information under their own privacy terms.
Does Sellixy use cookies?
Yes. Essential cookies may support cart, checkout, account, security, and store functions. Optional analytics or marketing technologies should be used according to your consent choices and applicable law.
Does Sellixy use Google Analytics?
Google Analytics may be used when it is enabled and permitted by the visitor’s cookie choices. It can provide information about website traffic, devices, referral sources, and page usage.
Does Sellixy sell personal information?
Sellixy does not sell customer lists in the ordinary sense. Information may be disclosed to service providers, payment processors, advisers, authorities, or business successors only for the purposes and circumstances described in this policy.
How long does Sellixy keep order information?
Order information is kept only as long as reasonably necessary for digital delivery, account access, support, fraud prevention, tax and accounting duties, disputes, legal claims, and other applicable requirements.
How can I ask Sellixy to delete my data?
Email support@sellixy.online with “Privacy Request” in the subject. Deletion rights are not absolute, and some records may need to be retained for legal, tax, security, or dispute purposes.
Can I stop receiving Sellixy marketing emails?
Yes. Use the unsubscribe link in a promotional email or contact Sellixy. You may still receive necessary messages about orders, accounts, security, support, privacy requests, or legal notices.
How do I submit a privacy complaint?
Contact Sellixy first at support@sellixy.online. If you remain dissatisfied and UK law applies, you may raise a concern with the Information Commissioner’s Office. Another local data-protection authority may be available outside the UK.
Need Privacy Support?
Send Sellixy a clear privacy request
Include your name, relevant email address, order number where applicable, the right you wish to exercise, and enough detail to understand your request. Do not send passwords or complete payment-card information.