Privacy Policy

01 Who We Are

Sellixy (“we,” “us,” and “our”) operates the website sellixy.online. For the purpose of this Privacy Policy, the business responsible for your information is:

02 Information We May Collect

Depending on how you use Sellixy, we may collect the following categories of information:

• Contact details, such as your name and email address, when you place an order, create an account, subscribe to updates, or contact us.
• Order information, including the patterns you purchase, transaction status, download activity, and communications relating to your order.
• Account information, such as login details and order history, where customer accounts are enabled.
• Device and usage information, such as browser type, pages viewed, approximate location, IP address, and referral source, where analytics or security tools are enabled.
• Messages, reviews, support requests, or other information you choose to send us.

03 How We Use Your Information

We may use personal information to:

• Process orders and provide access to purchased digital crochet pattern files.
• Send order confirmations, download information, account notices, and support replies.
• Maintain website security, prevent fraud, and troubleshoot technical issues.
• Improve our products, website experience, customer support, and content.
• Send marketing emails only where you have subscribed or where permitted by applicable law.
• Meet legal, tax, accounting, and record-keeping obligations.

04 Payments and Digital Downloads

Sellixy offers digital products. When you make a purchase, your payment is processed through the payment provider selected at checkout.

We do not intentionally store complete payment card numbers on our own website servers. Your payment provider may collect and process payment information under its own privacy policy.

We use order and account information to deliver download access, prevent misuse, provide support, and maintain purchase records.

05 Cookies and Similar Technologies

Sellixy may use cookies and similar technologies that are needed for essential website functions, such as keeping items in your cart, supporting checkout, protecting accounts, and remembering settings.

Optional analytics, advertising, or marketing technologies should only be listed here when they are actually enabled on the website. Where required by applicable law, you may be asked for consent before non-essential cookies are used.

06 When We Share Information

We do not sell your personal information in the ordinary sense of selling customer lists. We may share information only where necessary to operate the store, provide services, comply with law, or protect Sellixy and our customers.

• Website hosting, security, email, analytics, and customer-support providers.
• Payment processors and fraud-prevention providers.
• Professional advisers, auditors, regulators, or authorities when legally required.
• A buyer, successor, or affiliate in connection with a lawful business transfer or restructuring.

Service providers may only use personal information as needed to provide services to us or as otherwise required by law.

07 Data Retention and Security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide purchases, resolve disputes, meet accounting obligations, enforce agreements, and comply with legal requirements.

We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, loss, misuse, or alteration. However, no website, online transmission, or storage system can be guaranteed completely secure.

08 Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about the use of your personal data.

You may also unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly. Transactional emails, such as purchase confirmations and security notices, may still be sent when necessary.

To submit a privacy request, email us at support@sellixy.online with the subject line “Privacy Request.” We may need to verify your identity before completing a request.

09 Children’s Privacy

Sellixy is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, products, website features, service providers, or legal obligations.

When we update this policy, we will change the “Last updated” date at the top of this page. Please review this page periodically for the latest version.