Sellixy Frequently Asked Questions About Digital Crochet Patterns

No. Sellixy sells digital PDF crochet patterns. You are purchasing instructions to make the project yourself. A finished item, yarn, crochet hook, kit, stuffing, or other physical supply is not shipped.

Review the product page before purchasing. Look for the stated skill level, techniques, stitch types, project construction, materials, terminology, and finished-size information. Choose a pattern that matches the stitches and methods you already know or feel ready to learn.

The terminology should be identified on the individual product listing. Check whether the pattern uses US or UK crochet terms before checkout, because the names of some stitches differ between the two systems.

No physical materials are included. The product listing or pattern may identify recommended yarn, hook size, stuffing, safety eyes, stitch markers, fasteners, or other supplies you need to source separately.

Your result can vary according to yarn type, hook size, gauge, stitch tension, colour choices, stuffing, finishing, and personal technique. Read the pattern details carefully and make a gauge sample when the project requires accurate sizing.

After payment is completed successfully, the digital pattern should be available through the order-confirmation page, the order email, or your Sellixy account, depending on the checkout method and access settings.

Check your spam, junk, promotions, and other filtered folders. Search your inbox for “Sellixy” or the email address used at checkout. You can also sign in to My Account if an account was used for the order.

Access may remain available through your account or order email, subject to the download limit or expiry settings shown during checkout. Download the PDF promptly and save a backup in a secure folder or personal cloud drive.

Refresh the page, confirm that your internet connection is stable, try a current browser, and sign in to the same account used for the purchase. If the link is expired or still fails, follow the Sellixy Download Help steps or contact support with your order details.

Make sure the file has fully downloaded and that your device has enough storage. Open it with an updated browser, Apple Books, Adobe Acrobat Reader, or another trusted PDF reader. Delete an incomplete file and download a fresh copy when necessary.

Yes. Guest orders are generally delivered to the email address entered at checkout. Confirm that the address was typed correctly and check all inbox folders. Contact Sellixy support if the order email does not arrive.

The payment options currently available to you are displayed during checkout. Availability can vary by country, device, currency, and payment provider, so use the methods shown on the secure checkout page.

First check whether the payment is completed or only pending, then check every email folder. Do not immediately place the same order again. Contact support with the purchase email, approximate time, amount, and payment reference so the order can be reviewed.

Digital files may become accessible immediately after successful payment, so an order may not be cancellable once access or download has been provided. Review the current Refund Policy and contact support promptly if you made an incorrect purchase.

Refund eligibility depends on the circumstances and the published Sellixy Refund Policy. Digital products are different from physical items because they can be delivered immediately. Contact support with full order details if you received the wrong file, experienced a duplicate charge, or believe there is a technical issue.

Your bank or card provider may apply currency conversion, international transaction, or other processing fees. These charges can differ from the amount displayed by Sellixy. Contact your payment provider for an explanation of any additional bank-side fee.

No. A purchased pattern is licensed to the buyer for individual use. Do not copy, email, upload, forward, print for distribution, or otherwise share the digital file. Another maker should purchase their own licensed copy.

No. You may not resell, reproduce, republish, translate for distribution, upload to a group or drive, or offer the pattern file through another website or marketplace.

You may print a working copy for your own individual use. Keep the printed and digital copies private and do not distribute them to a class, club, customer, friend, or online group.

Permissions for finished handmade items can depend on the licence stated in the individual product or pattern. Check those terms before selling. When the listing does not clearly provide commercial permission, contact Sellixy for clarification before offering finished items for sale.

No. Changing colours, yarn, sizing, or small project details does not transfer ownership of the written pattern. Do not reproduce, rewrite, translate, or publish the instructions as your own work.

Email support@sellixy.online or use the Sellixy Contact page. For order questions, include the order number and the email address used at checkout.

Include your name, checkout email, order number, pattern name, a clear description of the issue, and the steps you already tried. For technical errors, add your device type, browser or PDF reader, and a screenshot that does not reveal sensitive payment details.

Yes. Contact Sellixy if you need clarification about the information shown on a listing, such as its skill level, terminology, digital format, or included project details.

You may send a focused question with the pattern name and the exact step or round causing difficulty. Support may clarify the written pattern where possible, but it does not replace complete crochet lessons or individual live instruction.

Never send your account password, full card number, card security code, or other confidential banking credentials. An order number, checkout email, payment reference, and safely cropped screenshot are normally more appropriate for identifying an order.