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Follow simple steps for locating the order email, using My Account, saving the file, and opening a crochet pattern PDF.
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Contact Sellixy for Pattern & Download Support
Have a question about a digital crochet pattern, PDF download, order, account, payment, personal-use licence, or the Sellixy website? Share the details below and we will help you find the right next step.
Before You Message
You may find the answer right away
These pages cover the most common questions about downloads, orders, accounts, pattern use, payments, and digital-product policies.
Have a general question?
Find direct answers about digital patterns, skill levels, purchases, refunds, licences, personal use, and customer support.
Read Sellixy FAQsNeed order details?
Sign in using the email connected to your purchase to review available order information and digital downloads.
Open My AccountLet’s Solve It Together
Tell Sellixy what you need help with
Add the relevant details so your message is easy to understand. For purchase support, include the order number, purchasing email, and pattern name whenever possible.
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Email
support@sellixy.online -
Product format
Sellixy products are downloadable digital PDF crochet patterns. No physical item is shipped.
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Privacy
Your message is handled according to the Sellixy Privacy Policy.
Send a Message
Complete the required fields. The button opens your email application with a prepared message addressed to Sellixy Support.
Contact FAQs
Helpful answers before you contact Sellixy
Include complete but non-sensitive information in your message so the support team can understand the request efficiently.
How can I contact Sellixy?
Email support@sellixy.online or use the message form on this page. Select the relevant topic and provide enough detail to identify the order or pattern where applicable.
What information should I include for order support?
Include your order number, the email used at checkout, the pattern name, purchase date, a clear explanation, and relevant screenshots that do not expose full payment details.
Where can I get help with a missing PDF download?
First check the confirmation page, order email, spam folders, and My Account. Then follow the Sellixy Download Help guide or contact support with your order details.
Can I contact Sellixy before purchasing a pattern?
Yes. Contact Sellixy before checkout when you need clarification about the product format, included files, skill level, terminology, materials, licence, or another listing detail.
Can Sellixy help me learn crochet?
Sellixy can clarify reasonable questions about a purchased pattern and point you to available information, but customer support is not a substitute for personalised lessons or ongoing one-to-one instruction.
How do I ask about a refund?
Read the Refund & Returns Policy, then contact support with the order number, checkout email, pattern name, and reason for the request. Digital sales are generally final after access is supplied, subject to limited exceptions and mandatory rights.
How do I submit a privacy request?
Email support@sellixy.online with “Privacy Request” in the subject or choose Privacy Request in the contact form. Include enough information to locate the relevant records without sending a password or complete card details.
Should I send my password or payment-card details?
No. Never send passwords, complete card numbers, card security codes, online-banking credentials, or other unnecessary sensitive information. Sellixy may ask for limited order details to verify a purchase.
Ready to Contact Us?
Share the details and let’s find the right next step
For the quickest understanding, include the topic, order number or pattern name, and a concise explanation of what happened.