At Sellixy, we strive to provide high-quality digital crochet patterns and a smooth customer experience. Please read our refund policy carefully before making a purchase.
Digital Products
All products sold on Sellixy are digital downloads. No physical items are shipped.
Due to the nature of digital products, purchased files become immediately accessible after payment. Therefore, all sales are generally considered final.
Refund Eligibility
A refund may be considered in the following situations:
- The purchased file is corrupted, damaged, or incomplete.
- The digital file cannot be downloaded due to a technical issue on our end.
- You accidentally purchased the same product more than once.
Before issuing a refund, we may attempt to resolve the issue by providing a replacement file or technical assistance.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after purchase.
- Accidental purchases.
- Failure to read the product description before purchasing.
- Lack of crochet knowledge, skills, or required materials.
- Incompatibility with software or devices not specified in the product description.
- Requests made after the digital file has been successfully downloaded and accessed.
Refund Request Process
If you believe you qualify for a refund, please contact us within 7 days of purchase and provide:
- Your order number
- The email address used for the purchase
- A detailed description of the issue
We will review your request and respond as soon as possible.
Chargebacks
Customers are encouraged to contact Sellixy before initiating a payment dispute or chargeback. We are committed to resolving issues fairly and promptly.
Policy Updates
Sellixy reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised date.
Contact Us
For refund-related inquiries, please contact us at:
Email: support@sellixy.online
Thank you for shopping with Sellixy.