General Questions
What is Sellixy?
Sellixy is an online store that offers high-quality digital crochet patterns for crochet enthusiasts of all skill levels. Our patterns are available for instant download after purchase.
Do you sell physical crochet products?
No. Sellixy only sells digital crochet patterns. No physical items are shipped.
What file format are the patterns provided in?
Most of our crochet patterns are provided in PDF format unless otherwise stated in the product description.
Ordering & Downloads
How do I receive my crochet pattern after purchase?
After completing your purchase, you will receive access to download your pattern immediately. Download links may also be sent to your email address.
I haven't received my download email. What should I do?
Please check your spam, junk, or promotions folder. If you still cannot find the email, contact us at support@sellixy.online.
Can I download my pattern more than once?
Yes, depending on the download settings of the product. We recommend downloading and saving a backup copy immediately after purchase.
What if my file won't download?
If you experience any technical issues, contact our support team with your order number and we will assist you as quickly as possible.
Crochet Patterns
Are your patterns beginner-friendly?
Many of our patterns are suitable for beginners. Each product description includes information about the skill level required.
What crochet terminology do you use?
Pattern terminology will be specified in the product description. Please review the product details before purchasing.
Do the patterns include step-by-step instructions?
Yes. Our patterns are designed to provide clear instructions to help you complete your project successfully.
Are materials and yarn included?
No. Materials, yarn, hooks, and other supplies are not included with digital pattern purchases.
Refunds & Returns
Can I get a refund?
Because our products are digital downloads, all sales are generally final. Refunds may only be considered if a file is defective, corrupted, or inaccessible due to a technical issue.
I purchased the same pattern twice. What should I do?
Contact us with your order details and we will review the duplicate purchase.
Copyright & Usage
Can I share the pattern with friends or family?
No. Purchased patterns are licensed to the buyer only and may not be shared, distributed, or resold.
Can I sell items made using Sellixy patterns?
Yes. You may sell handmade finished products created from our patterns in small quantities. However, the pattern itself may not be copied, shared, or resold.
Can I post the pattern online?
No. Uploading, distributing, or sharing any part of a Sellixy pattern online is prohibited without written permission.
Contact Us
How can I contact Sellixy?
If you have any questions, concerns, or need assistance, please contact us at:
Email: support@sellixy.online
We aim to respond to all inquiries as quickly as possible.
Thank you for choosing Sellixy!